Legal
The terms and conditions that govern our engagement with you.
Engagement
These Terms of Business govern the engagement between you (the client) and Meridian Accountants & Tax Partners (the firm). They apply to all services provided by the firm unless a separate engagement letter specifies otherwise.
Each engagement begins with an engagement letter that sets out the specific scope of work, the service tier, fees, and any exclusions. The engagement letter, together with these Terms of Business, forms the agreement between you and the firm.
To enable us to perform our services properly, you agree to:
Fees for each service are set out in the engagement letter or on our published Pricing page. All fees are exclusive of VAT (UK) or applicable sales tax (US) unless stated otherwise.
Monthly retainer fees are invoiced in advance on the first business day of each month and are due within 14 days of the invoice date. Standalone service fees are invoiced on completion of the work.
Late payments may incur interest at 3% above the Bank of England base rate (UK) or the federal funds rate (US), calculated daily from the due date until payment is received.
Either party may terminate the engagement by giving 30 days' written notice.
On termination, you will pay for all work completed up to the date of termination, including any outstanding invoices. All client documents and records will be returned to you promptly, subject to any outstanding fees.
We reserve the right to terminate the engagement immediately if we consider that the relationship has become untenable, or if there is a breach of these Terms of Business.
The firm maintains professional indemnity insurance appropriate to the services provided. Details are available on request.
As a regulated firm, we are required to carry out customer due diligence (CDD) at the start of every engagement and to maintain records for the duration of the relationship and for six years after it ends.
You agree to provide any identification documents, proof of address, or source-of-funds information we request as part of our AML compliance obligations.
We are required to report any suspicion of money laundering to the relevant authorities. We are prohibited from informing you that a report has been made ('tipping off').
We process your personal and financial data in accordance with applicable data protection legislation — the UK Data Protection Act 2018 and UK GDPR, and (for US clients) applicable state privacy laws.
Your data is processed for the purpose of providing our services, complying with legal obligations, and maintaining our professional records. Full details are set out in our Privacy Policy.
Complaints
We take every concern seriously. If you are dissatisfied with any aspect of our service, we encourage you to raise your concern so we can address it.
This complaints procedure is published in accordance with the requirements of our supervising body under UK Money Laundering Regulations.
If you are not satisfied with the outcome of your complaint, you may refer the matter to the relevant supervisory body:
All complaints are recorded and reviewed by the firm's partners. We use complaints as an opportunity to improve our processes and prevent similar issues in the future.
Complaint records are retained for a minimum of six years in line with HMRC record-keeping requirements.
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